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by Jeanne Roué-Taylor With Black Friday behind us and Christmas just weeks away, retail establishments across the world are in their busiest time of the year. Are you maximizing the surge in holiday business? With that in mind, here’s our carol for you: 12 Days of Christmas, (Loyalty Lab style) On the first day of Christmas, my system gave to me: My customer’s undying loyalty. On the second day of Christmas, my system gave to me: 2 mobile apps, and my customer’s undying loyalty. OK, OK....