When using Verint® Enterprise Feedback ManagementTM (Version 7.1 and higher), you may wish to explain specific keywords that might be unfamiliar to survey participants. At the same time—to enhance the user experience—you likely want to keep the amount of descriptive text on each survey page to a minimum.
The answer to this dilemma is to take advantage of the advanced feature called Survey Glossary. Click the “Survey Glossary” option in the left pane of the &ldquo....