It doesn’t matter whether they are shopping at a retail store, checking into a hotel or ordering takeout from a restaurant, anytime they’re shelling out their hard earned cash, people are simply expecting more from every experience. This puts a lot of pressure on industries that have traditionally relied on the quality of their products to make people happy, and nowhere is this more apparent than in the restaurant industry.
At 4% of US GDP in 2019, the restaurant industry is a significant....