I have blogged several times about the link between employee behaviors and customer behaviors. I wanted to provide a real life example, back in March we had a house fire. Our outside A/C unit blew up and caught the side of the house on fire in the middle of the night. I was woken at 1:00 AM by the sound of a policeman banging on my door yelling at me to get my family out because my house was on fire. That was probably one of the most frightening experiences of my....