Leaves are turning green; lawns are springing back to life, flowers blooming. This can mean only one thing--contact center industry awards season! This is our Oscars, our time to shine, our opportunity to recognize and congratulate ourselves for doing what it is that we do.
For me it’s time to create another folder on my hard drive to store all the press releases I’m about to receive from dozens of companies that have all won the same award. Happens every year and there never....