Jeff Nowak understands what an auto glass technician’s day-to-day job is like. He started as a technician at Safelite AutoGlass® in 1991. Having a strong customer service focus, he has steadily risen up the ranks to become a technician trainer, a technician manager, and now a general manager in Seattle – a town known for service thanks to companies like Starbucks and Microsoft.
He stresses to his team the importance of being able to read the customer’s needs. Some....