*This is reposted from http://www.verint.com/verint-blog/indexVerint’s Daniel Ziv, vice president, voice of the customer analytics, recently wrote an article for MediaPost about effectively using analytics to reduce customer-related risk in today’s increasingly “noisy” world.As you probably know, customer interactions are increasingly posing areas of potential risk that need to be thoughtfully managed. While many companies are already thinking about and perhaps even strategizing about how to....