“Regardless of whether you’re harnessing people or technology, it’s in service of customer experience.”
– Julio Hernandez, Head of Global Customer Center of Excellence, KPMG
Attendees of the annual Forrester conference in San Francisco are passionate about providing great customer experiences. They came together last week at CXSF 2017 to hear from leaders like Amazon, IBM, and Slack and to discuss the tension between human + machine solutions.
Three key....