Last week, I traveled to Las Vegas for the annual BAI Retail Delivery conference, and spoke with numerous retail banking executives during breakout sessions as well as in the expo hall.
The keynote session by ABC’s Shark Tank’s Barbara Corcoran and Robert Herjavec kicked off the conference, sharing their life lessons that could also be applied to today’s retail banking world:
“When you’re there in person, you’ve got to make it count.” (With so many digital interactions, when the....