RS Components is the world's leading high-service distributor of industrial and electronics products, sourced from over 2,500 leading suppliers, and provides a wide range of value-added services to over one million customers. With operations across 32 countries and a global network of distribution centers, the organization ships more than 50,000 parcels daily.
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When RS Components initiated a strategic Voice of the Customer (VoC) program with Confirmit, its aim was to....