Experience 2016 — the must-attend event for customer-focused leaders — is just around the corner. And as it approaches, we wanted to give you a sneak peek of what’s in store by introducing you to some of our speakers.
To kick off this blog series, we’d like to introduce Joseph Michelli. It’s safe to say that this New York Times bestselling author is customer-obsessed. When he isn’t helping organizations create CX-oriented change, he’s writing books on customer experience leaders like....