Genesys President and CEO Paul Segre was a featured contributor in IBM’s A Smarter Planet blog this week. Reflecting on the recent Genesys announcement with IBM Watson, Paul takes a closer look at this news and what Genesys brings to IBM Watson as our two companies set out to develop transformational customer experience solutions. The blog also features a video that shows real-world examples of how artificial intelligence is changing the way companies engage with customers.
Want....