Check out this infographic from Ventana Research1 that we are using as part of a marketing campaign. The infographic, titled Customer Engagement in the Digital Age, shows that companies have to support up to 17 channels of engagement to interact with customers.
Read that again. I don’t know about you, but to me that number is staggering, especially in a time when customer engagement is driving a big portion of the customer experience.
As a reminder for those who are still....