Metrics Marketing Group announces that it has been recognized as an emerging customer engagement agency in the Forrester Research, Inc. report, “The Evolution Of The Customer Engagement Agency.” The report, which was issued February 13, 2012, explores the evolution of the customer engagement agency (CEA) model and identifies emerging CEA’s in the United States.
According to the independent research firm, Forrester Research, Inc., CEA’s “focus on defining customer-oriented....