Well. It’s been quite the year so far. I think we can safely say that anyone back in 2015 who was asked the dreaded interview question “Where do you see yourself in five years’ time” didn’t get too close to the mark. With the possible exception of Bill Gates.
While the pandemic has turned the world on in its head, there’s been a lot of non-pandemic-based activity in the worlds of research, insight and customer experience (CX) too. There have been....