LISTEN TO THIS ARTICLE
0:00 / 0:00

Last year, I published a blog entitled Hybrid Contact Centers: The Cloud Will Set You Free. In 2012 we have seen the hosted contact center players grow much more rapidly than the on-premise contact center infrastructure players.  We have also recently seen on-premise infrastructure players make additional investments in the cloud.  ShoreTel acquiring M5 Networks [...]

Join Now

Most Popular

View All
Supplier Perspectives | The Loyalty Tech Stack: Building the Foundation for What Comes Next
Supplier Perspectives | The Loyalty Tech Stack: Building the Foundation for What Comes Next
Leaders in Customer Loyalty: Supplier Voices | How Tillo’s Connected Ecosystem Helps Lessen Friction in the Loyalty Space
Leaders in Customer Loyalty: Supplier Voices | How Tillo’s Connected Ecosystem Helps Lessen Friction in the Loyalty Space
Getting Strategic About Incentives: Building Value Through Promotions and Loyalty Programs
Getting Strategic About Incentives: Building Value Through Promotions and Loyalty Programs

Webinars & Member Meetings

17
Sep
MEMBER MEETING | 12:00PM ET
Mobile App Compliance: The Must Know Requirements and Risks
1
Oct
WEBINAR | 1:00PM ET
Winning Gen Z Loyalty: How Leading Brands Are Evolving Customer Engagement for the Next Generation
View All Webinars | View All Member Meetings

Industry News

View All
Priority Pass to Accelerate Travel Innovation, Backed by the Collinson Group's £500 Million Growth Programme
Sep 16, 2026
Googles upgrades Meridian with agentic AI, upper-funnel capabilities
Sep 16, 2026
Target hires ex-Hilton CMO as chief marketing and guest experience officer
Sep 16, 2026