How to Measure the Impact of a Program Refresh

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Let’s face it. You may know that you have a “meh” program, but there are countless ways in which you can increase revenues through already prioritized initiatives. As such, you may be asking yourself: Why shouldn’t I just continue with my existing program and prioritize other initiatives?  How much will this cost, and what are the risks?  How will I measure success? Before we tackle measuring success and impact, let’s start by addressing the....