Believe it or not, it’s almost Thanksgiving. What this means for retailers is it’s almost time for an onslaught of customers with big expectations and little time (and patience).
How can retailers help ensure that customers have the positive experiences they need to stay loyal while keeping business running smoothly? It is possible to do both—really.
Verint’s Daniel Ziv, vice president, voice of customer analytics, spoke with 1to1 Media about how using mobile....