Hey Marketing, You’re Doing it Wrong: The Importance of Refocusing Analytics on the Customer Life Cycle

  1. Data Analytics
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The era of Big Data should be a marketer’s dream – endless information on purchasing decisions, new abilities to reach beyond the customer into their social networks, and the opportunity to enhance customer service either through instant interaction or well-crafted response. However, as is often the case, too much – in this case, data – is not a good thing. Even if marketers avoid getting overwhelmed by data, there’s still the probability that they’ll....