As global director of CX strategy and enterprise experiences at General Motors, David Mingle has spent the past four years laser-focused on transforming the customer experience."There is a lot of friction in today's car buying process that we need to address," said Mingle, who has held various management positions at Nissan North America, Chrome Systems, and Ford Motor. "At the same time, customers increasingly tell us that technology is a top purchase consideration, and they want their....