April Fools' Day will be here soon and I'm getting ready!No, I'm not planning any practical jokes to spring on my colleagues. However, we decided that for one day out of the year we could take a look at the lighter side of customer experience. With that in mind we're hosting a webcast to consider the top mistakes we make as customer experience leaders and offer a few suggestions on how to avoid them. To prepare, I reached out to a dozen people that I respect as customer....