I doubt you're actually lazy, if you're working in the customer experience or research world. Your to-do list is probably about 3 miles long, and you likely have a variety of stakeholders and executives pushing you for insightful, actionable, business-transforming insights - today. All the more reason to find a faster, hands-off approach to text analytics.
Late last year, we started revamping our text analytics approach at Walker to account for our CX programs' need for speed....