As we’ve shared earlier, our Excellence in Service program recognizes employees when they are complimented for customer service. It has been an effective way for us to encourage our employees to focus on customer delight. Here is the latest profile of one of our Excellence in Service honorees.
Jose Hernandez, a Safelite technician from Raleigh, NC, received this compliment from a customer:
“Just a word about repair work done on the cracked windshield of my Tahoe by your technician, Jose....