This is our second profile of an Excellence in Service award winners. The Excellence in Service program recognizes employees when they are complimented for customer service. It has been an effective way for us to encourage our employees to focus on customer delight.
Darius Smith is a repair specialist for Safelite AutoGlass. Here’s what a customer recently wrote:
“I found your representative Darius Smith to be pleasant and well spoken. He took the time to explain to me what he was....