In this webinar, Claire Sporton, SVP - CX Innovation at Confirmit, Mandy Hays, Senior Manager, Customer Success at Confirmit and TJ Keitt, Principal Analyst at Forrester, show you how the discipline of Customer Success puts additional focus on the use of value-driven, proactive insights.
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Together, CX and Customer Success teams are increasingly able to shift the conversation and deliver a truly pragmatic view that helps businesses understand and retain....