Despite some debate over the value of Enterprise Social Software tools, their use has taken off. In 2010, Gartner, Inc. went as far as predicting the near term replacement of email by social networking services. The lure of a tool that is low cost, simple to use, and that taps into the explosion of mobile devices promises to be collaboration on steroids.
In our recent Tech Pulse survey of over 200 IT professionals, nearly one-third are currently using some type of....