A friend of mine who is a process re-engineering consultant in manufacturing let me in on one of his trade secrets for developing process improvements. He said he simply watches the “laziest” people.
Specifically, whenever he performs a study and interviews people in the various departments, he always asks, “Who is the laziest person in the plant?. For the most part, the same two or three people are named. He then makes it a point to watch and study how the....