In an earlier article, we shared the strategy behind our Technician Profile Email. It’s simple communication like this that creates a “wow” customer experience.
Recently, even a non-customer, Eric, was so impressed that he sent us this feedback:
“I just saw one of your commercials and felt compelled to write. I must say that your idea of emailing a picture of the technician to your customer prior to their arrival is nothing short of BRILLIANT! I really think it&....