What would you accomplish if you had over 21,000 associates working on your company’s customer experience?
The question might sound unrealistic, but take a moment to dream big. With 21,000 people, could you:
Create customer experiences that are adapted to each customer’s needs?
Dig into every corner of your customer data to identify key learnings and trends?
Respond to every piece of feedback in real time?
Celebrate success, so associates take pride in their work?
Over a decade ago, Omni....