As COO of Safelite AutoGlass®, I am always looking for moments of customer delight from other companies so that we can see if there is something to bring back and apply at Safelite. We want to be a company famous for our service and I have no problem learning from and imitating excellence found in other companies.
Within the past year I had the pleasure of experiencing fantastic customer service at a Mandarin Oriental Hotel. The staff was attentive and really attended to my....