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At Safelite AutoGlass, we hire people who have a natural ability to make others happy and then train them on the technical skills needed to complete a quality job. Diane Smith is a prime example. While working as a mobile repair specialist in Las Vegas, Diane was recognized as one of our 2010 Everyday Hero Award winners – an annual program designed to encourage customer-focused behaviors. In this video of Diane, you’ll hear how she has a very matter-of-fact yet too....