In our latest monthly poll, 82% of readers said appearance makes a big impact on customer service.
There is a plentitude of research to support this. For example, a recent research report from Retail Customer Experience showed the external appearance of a store can be just as important to a consumer as cost and service.
Pamela Unruh on behalf of Expert Village has an online video series on customer service. Check out her tips on creating a friendly, professional....