Customer due diligence can be a powerful exercise that can add value not only during the negotiation and purchase of an organization, but also during the subsequent integrations (where most acquisitions begin to fall short of expectations.)
My colleague Phil Bounsall recently blogged on how to do customer due diligence the right way. Having reflected on the programs we have conducted for customers, I wanted to add to this narrative by providing a list of lessons we have learned. There are....