At Safelite AutoGlass®, each of our markets tracks its own Net Promoter Score (NPS). At the end of the year, we followed up with our top 10 NPS markets to ask the general managers how they deliver customer delight.
Gary Roeske, General Manager for the Chicago market, ranked No. 10 with an NPS of 86.7%!
1. What does customer delight mean to you as a market leader?
It’s a way for us to differentiate ourselves from our competitors and set the standard for the industry.
2. How does your....