So powerful was the recent earthquake that struck Japan that it actually shifted the Earth on its axis and shortened the length of a day by a small measure. This scientific fact got us to thinking about cause and effect on a seismic level in our business.
Our blog has a number of entries and threads that discuss onshore versus offshore contact centers and we saw a news item this week that gave us pause. The story in our opinion is in fact a seismic cause and effect case....