Cli·ent: noun ’kl?-?nt A person who engages the professional advice or services of another
Cus·tom·er: noun ’k?s-t?-m?r One that purchases a commodity or service
-from merriam-webster.com
A few years ago, I was sitting in a bus station waiting for a cab to a client’s office. I had just spent the evening traveling after working a full day at the office. We’ve all been there, right? I flew into Boston, caught the Logan Express from the airport to the suburbs and was now....