4 Key Take-Aways from My Webinar with Bruce Temkin
I recently had the pleasure of conducting a webinar alongside Bruce Temkin, CCXP Managing Partner & Customer Experience Transformist. In the webinar, we discussed the ways people and technology can and should work together to make the customer experience better.
Since the webinar, I had a chance to reflect on what we heard. So, better late than never, here are four key points from the discussion I had with Bruce.
1. ....