A couple of weeks back, we headed to sunny Stockholm to chat all things Customer Experience alongside other CX aficionados at the CX Transformation: Nordics event. The event brought together speakers from the likes of Sky, Uber and of course Confirmit, to discuss the transforming CX horizon. As digitalization and automation begin to enter the minds of CX strategists, things are getting ever more complex and have left many uncertain on what the future of CX should look like.
One of our....