Relationships between companies and their customers are forged and secured when a bond of trust has been established. Some of the strongest of these relationships are created when both sides speak to each other face to face.
However, now more than ever, people are interacting with companies through mobile apps, in-store kiosks and websites. A sense of intimacy has departed because of the "Selfie" genre that is upon us. No longer do people need to line up in banks to pay bills or visit....