Listen, remember and respond. That's how we communicate with one another. Wouldn't it be nice if companies could interact with us like our friends do, like other humans do? Too often, interacting with companies is cold, impersonal and frustrating. We get siloed or forgotten, or worse – called repeatedly from every department on the same day. Robotic, erratic, impersonal, right? Let's be human instead.Of course we know that companies struggle to listen, remember and respond to individuals....