Most technology industry observers agree that cloud computing has gone mainstream. IDC predicts cloud expenditures will increase by 25 percent, sparking a dramatic increase in cloud data centers worldwide, totaling a 100 billion dollar market. As the trend of using multiple devices continues to grow, Gartner forecasts a new role for cloud as data manager in an era of the personal cloud. Yet the hoopla doesn’t mean that every company automatically knows how to get the most business value from....