A colleague of mine has a pet peeve: customers who purchased a workforce management (WFM) solution years ago and have gradually stopped using it for schedule optimization. In his view, lots of companies today use WFM forschedule management, and not enough use it for schedule optimization. This is rather like using a sports car to pull a plow.
You may be guilty of seriously underutilizing your WFM application if:
Everybody has fixed hours.
Everybody works 5 x 8 (5....