My name is Raymond Chan and I am a shiny new penny here at Exchange Solutions, employed here less than 3 months now as the Manager, Consumer Research and Insight.
I am the guy that brings all those familiar acronyms to the table - CRM, MDM (Master Data Management), KPIs (Key Performance Indicators. What that really means? I guess my job title really says it all; I help bring insight to bear in everything we do here at Exchange Solutions. All my work takes place behind the scenes....