One of our core Agent training messages involves the avoidance of jargon and acronym when we speak with customers. This blog will compromise the guidance we provide our agents in this matter. We apologize, but buckle up. “To fasten your seatbelt, place the metal tip into the buckle, and tighten the straps so that it fits low and tight across your hips…
Trase Miller is active in QATC which is the Quality Assurance & Training Connection. QATC is an....