Late last month I joined my Aussie colleagues in Sydney for the Chief Customer Officer event. It’s a fantastic event with a brilliant line-up of speakers, from Westpac to Tesla to SumoSalad. It was great to see so many customer-focused people together, all looking for ways to build better customer experiences.
Of course, we weren’t just there for the networking and the discussion groups. Our own Chris Brown, Senior Director of CX Consulting was there to share his view on the....