Our customers are networked - they connect with people, places and things that matter to them. That concept and understanding what to do about it holds the key to how organizations can improve customer experiences.
Great customer experiences: hard to depict, but unmistakable when you see it.
It's a matter of networking your organization, so making it more agile, more enabled and more responsive. Doing that is a worthy goal, but far easier to say than to do. Microsoft introduced....