Supplier-Contributed Blogs

Welcome to Loyalty360’s Supplier-Contributed Blogs, your go-to source for daily insights from top experts in customer loyalty. Explore thought leadership on a range of topics, including loyalty program strategy, customer experience and engagement, rewards program design, cutting-edge technology, and more. Stay ahead of the curve with valuable content designed to help you navigate the latest industry trends.

Supplier-Contributed Blogs

AI Strategies to Cut Costs, Curb Fraud and Improve Customer Experiences

Hashim Toussaint, FIS , FIS Global | December 10 2025

Key takeawaysAdvanced use of AI technology is helping banks reduce costs, mitigate cyberthreats and enhance customer experiences, with 80% of surveyed firms reporting improvements in risk and fraud.

Digital Banking Transformation With AI and Embedded Finance

Elaine Duff, FIS , FIS Global | December 03 2025

The year was 1995. Wells Fargo became the first major bank to give their customers online access, enabling them to create accounts, check their balances and review their bank statements.Fast forward.

How AI is Transforming the Future of Banking

Chrissy Wagner, FIS , FIS Global | September 18 2025

Imagine this scenario: You glance at your watch and see a reminder about your daughter’s birthday next week. Based on the intelligence your bank has about you, your family members and the.

Implementing an Instant Payments Infrastructure – A Guide to Success

Jamie Schless, FIS , FIS Global | January 07 2025

Instant payments are becoming the norm globally, with real-time payments schemes appearing in new countries every year. In this series of articles on instant payments, we’re.

Payments / POS

Worldpay from FIS’ Jim Johnson discusses Generation Pay

Jim Johnson | FIS Global , FIS Global | January 28 2022

In 2020, we launched our first annual Generation Pay Report, which touched on evolving attitudes towards payments along generational lines. For 2021, we took a similar approach, surveying more than 4.

Payments / POS

Corporate Clients Demand More From Their Banks

Brian R. McCumber, FIS Global , FIS Global | December 17 2021

This Is an OpportunityA great deal of the discussion around digital transformation has focused on retail banking. But commercial banking is just as important. In wake of the pandemic, many commercial.

Technology

6 Tips for creating financial infrastructure that spurs innovation

Aman Cheema and Fredrik Anderson, FIS Global , FIS Global | September 21 2021

Innovative payment services such as Patm in India and Transfiya in Columbia would not have seen the light of day if their respective financial ecosystems hadn’t been open for new players. It.

Technology

One year on: The Impact of COVID-19 on Mobile Banking

Ellen Schindler, FIS , FIS Global | April 21 2021

There is no denying that the COVID-19 pandemic has disrupted our lives and changed everything about how we go about our day to day business. How we work, how we play, how we educate, how we dine and.

Mobile

Three Impacts of COVID-19 on Capital Markets

Tony Warren | SVP and Head of Strategy, FIS Capital Markets , FIS Global | September 16 2020

From health alarms to adjusting to working from home to greater social awareness, we’re all seeing the impact of COVID-19 in both subtle and stark ways. Similarly, the way the world.

Technology

Data Is Your Friend In Uncertain Times

Tim Nargassans | Data Solutions Group, FIS , FIS Global | April 27 2020

When everything around us changes overnight, we’re left wondering how to navigate new realities. In the moment, we sometimes forget that we can lean on old business principles, like old friends.

Data Analytics

The case for modernizing the customer experience now

Dondi Black | Senior Manager, Payments Strategies, FIS Global , FIS Global | February 17 2020

Community banks have long been entrenched in the populations they serve, and as a result have one of the richest histories in financial services. But the experience of banking has changed.

CX (Customer Experience)

Three Routes to Modernization

Steve McLaughlin | SVP Product Management, FIS Global , FIS Global | February 11 2020

From trading to data management to settlement and accounting, the executives that I speak to recognize that they need to do more with less and still deliver a customer experience that is consistently.

Data Analytics

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