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Our Members & Sponsors

Loyalty360 members are distinguished by a singular drive for customer engagement. The companies below represent some of the best that customer loyalty has to offer; from technology suppliers looking to create the next market disruption to brands looking to craft the most customer-centric experience possible.

WEBSITE CONTACT VENDOR

Description

KANA, A Verint® Company, is a leading provider of cloud and on-premise customer service solutions. KANA helps global organizations—including many of the Fortune 500, mid-market businesses and public sector agencies—optimize their engagements with consistent and contextual customer journeys across agent, web, social and mobile experiences. Using KANA solutions, organizations can reduce operational costs, increase resolution rates and improve brand loyalty. Learn more at www.kana.com.

Testimonials

Bally Total Fitness

The member interaction hub is really the foundation for not just the call center transformation, but the transformation of the entire company. ... The standard off the shelf KANA product was great and then integration for call center technologies was great so it was really a good starting point for the entire project.

- Guy Their, Bally Total Fitness

Cox Communications

Really the idea of standardized localization is something that Cox has been chasing for a while. It’s one of the things with our KANA implementation that we’ve really done right. ... since we implemented KANA, we’ve actually reduced the number of articles.I think now are under 10,000 that continues to drop because we keep finding opportunities to optimize and condense.

- Katie Grist, Cox Communications

DAILY NEWS

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Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.

Finding Simplicity By Asking Your Customers

KANA®, A Verint® Company
August 29 2014

KANA®, A Verint® Company
August 21 2014

KANA®, A Verint® Company
August 11 2014

Research & Reports

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Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

Don’t Rip and Replace— Wrap and Renew!

KANA®, A Verint® Company
December 17 2014

Simplify Customer Service with 360-Degree View of the Customer

KANA®, A Verint® Company
December 12 2014

Simplify Customer Service Interactions

KANA®, A Verint® Company
August 01 2014

Webinars

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Looking for a loyalty event? Why not attend one from the convenience of your computer? Loyalty360's marketing webinar series gives you exclusive access to insights from top brands and accomplished industry executives.