Verizon Makes Headway With Customer Engagement
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Verizon places customer engagement and brand loyalty at the top of its priority list. Toward that end, Verizon increased its penetration in existing markets and ended the year at 41% for internet and just under 36% for video in 2014. “The foundation of our continued success is network excellence, which is the hallmark of the Verizon brand,” Fran Shammo, Chief Financial Officer for Verizon, said during Thursday’s fourth-quarter financial results conference call according to Seeking Alpha. “We believe that steady and....

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