Customer experience at Red Robin restaurants is booming, CEO Steve Carley said during the company’s fourth-quarter financial results conference call on Feb. 13, and that customer experience will only get better in 2015.
“The key takeaway on the op side is that we continue to take market share in Q4, by focusing on a great Red Robin guest experience in restaurant,” Carley said, according to Seeking Alpha. “On the marketing front, we intend to stay the course by executing on those initiatives that are working so well....